We’re searching for three Systems Operations Technician II to join our Cloud Services team in a remote work setting (internally referred to as a Cloud Operations Engineer). To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun. Liaise with Development, Support, and Implementation to provide the best possible experience to our clients. Create documentation for policies and procedures used in the department for software installations, server configurations, or troubleshooting. Work closely with other Cloud Services groups to resolve issues or help with configuration changes/testing. Work in SQL, performing activities like database backups, restores, and running scripts. Perform other duties as assigned by the immediate manager or the management team.