Artera

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. For more information, visit www.artera.io.

Senior Solutions Engineer

Threat Intelligence SpecialistSecurity AnalystFull TimeRemoteTeam 201-500Since 2015H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

37 days ago

Salary

Not specified

No structured requirement data.

Job Description

Artera is seeking a Senior Solutions Engineer who can bring deep technical insight, guide solution optimization, and ensure smooth, successful implementations for our customers. Act as the technical lead during the sales and implementation processes, ensuring customer workflows align with Artera’s capabilities. Conduct technical discovery sessions with prospects to evaluate system architecture, workflow needs, and data integration requirements. Design and propose optimized solutions for healthcare workflows using Artera’s product suite, addressing inefficiencies and ensuring scalability. Translate technical concepts into clear and actionable information for both technical and non-technical stakeholders. Scope Statements of Work (SOWs), ensuring feasibility and clarity for successful project implementation. Collaborate with Sales and Customer Experience teams to ensure alignment on customer expectations and project outcomes. Create and deliver product demonstrations and technical presentations to illustrate value to prospective and existing customers. Respond to RFPs, RFIs, and security questionnaires, leveraging cross-functional input to craft effective responses. Act as a trusted advisor and thought leader for internal and external stakeholders, providing insights on best practices and workflow optimization. Contribute to internal enablement by educating sales and customer-facing teams on technical aspects of the product.

Job Requirements

  • 4+ years of relevant experience in solutions engineering, technical consulting, or healthcare technology.
  • Bachelor’s Degree in STEM preferred; additional experience in lieu of a degree is also acceptable.
  • Strong technical aptitude, with expertise in healthcare integration standards such as HL7, FHIR, and API architecture.
  • Demonstrated ability to scope technical projects and align customer needs with product capabilities.
  • Excellent communication skills, with the ability to convey technical concepts to diverse audiences effectively.
  • Proven problem-solving skills and a collaborative approach to tackling complex workflows.
  • Highly organized, with the ability to manage multiple priorities and adapt to a dynamic environment.
  • Knowledge of database architecture and data storage methodologies.
  • HIMSS certifications (e.g., CPHIMS, CAHIMS).
  • Experience with RFPs and proposal writing in a technical context.

Benefits

  • Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more!
  • Manager development cohorts, employee development funds.
  • Company holidays, Winter & Summer break, and flexible time off.
  • Employee Resource Groups (ERGs) available for identifying employees or allies to join.

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