The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia. More than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence.
Service Delivery Manager
Location
United States
Posted
12 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- Bachelor's degree or four year equivalent preferred
- Minimum of 2-3 years' experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations
- In-depth understanding of IT or BPO industry dynamics
- Critical thinking and problem solving skills
- High tolerance/evolved ability to lead and manage ambiguous situations
- Excellent relationship skills
- Superior verbal, written, facility and presentation skills
- Collaboration and team leadership abilities
- Effective time and project management skills
- ITIL Foundations experience a plus (for ITO Service Delivery)
- Attendance and schedule adherence are requirements of this position
- Some travel will be required
- May require additional project-specific training
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