The Provider Service Representatives are the front-line team at Capital BlueCross and are responsible for handling all provider inquiries through multiple channels such as phone, web, provider portal (e.g. Availity), electronic, plan to plan chat, and/or face-to-face. Manage multiple channel interactions professionally, efficiently and with excellent communication skills. Effectively present and discuss the products and services to external and internal providers with integrity and understanding. Focus on provider retention through first call resolution of concerns. Establish and maintain positive relationships with providers on behalf of the company. Ensure all providers’ needs are completely met, timely, without elevation if possible. If business needs permit, support the efforts of sales representatives by conducting onsite and/or community-based educational meetings. Emphasize quality, productivity, adherence, and handle time without jeopardizing the company's provider relations. Complete ongoing training to stay abreast of products, services, and policy changes. Improve quality of work daily by learning and employing new skills or adapting previous processes. Recognize, document, and alert supervisors of trends in provider calls. Conduct self in a manner consistent with the values of the organization.