• Lead the day‑to‑day business rhythms and operational cadences • Design, implement, and steward core operating forums – including monthly and quarterly business reviews, leadership meetings, and annual planning • Ensure all operating cadences are thoughtfully structured, well prepared, and centered on meaningful decisions and progress • Build and maintain a master organizational calendar that brings visibility, sequencing, and connection across cross‑functional priorities • Partner with transformation teams to translate new initiatives into operational reality • Collaborate with Customer Engagement leaders to define, track, and review key performance indicators • Develop clear reporting frameworks and dashboards that provide timely insights • Work closely with P&O and Finance to support headcount planning • Champion continuous improvement by leveraging field feedback and data