• Resolve Applied Epic support tickets, providing technical expertise and timely solutions • Maintain the highest level of service, professionalism, and accuracy in all support activities • Build and maintain collaborative relationships across all levels of the organization • Process suspense items in Applied Epic, ensuring timely and accurate handling of transactions and resolving related issues • Assist with integration support, system configuration, and download/interface management for migrations, including advanced scheduling of recurring and non-recurring meetings to meet the project deadlines • Coordinate meeting agendas, update presentations and other meeting deliverables • Participate and support in meetings, keeping on time and on topic, taking detailed notes and actions; following up with meeting highlights and agreed actions items • Assist with data review and cleanup during the migration process to Applied Epic and ancillary systems for newly acquired agencies • Support data validation, discrepancy reporting and resolution – before, during, and after the Applied Epic migration • Manage user lifecycle tasks, including onboarding, termination, account reassignments, and access provisioning for all P&C systems • Maintain security groups and user access, updating as needed • Support cross-functional collaboration with Operations, Technology, Finance, Licensing, and Learning & Development teams, as well as local team members and external stakeholders • Support training initiatives for agency staff and new users, reinforcing best practices and system usage • Help document and update standard operating procedures for migration, integration, and operational processes • Participate in regular reviews of migration, integration, and operational processes to identify inefficiencies and propose improvements • Assist with data cleanup projects