• Lead a Benefits Technology team • Maintain a deep understanding of the product and be an effective stakeholder • Serve as point of escalation for escalation issues • Own forecasting and prioritization for benefit technology amongst your team • Collaborate with engineering and product development teams • Monitor workloads and workflows to ensure service deliverables are met • Responsibility for staffing and performance management • Conduct staff training, development and mentoring • Analyze performance outcomes • Design and manage detailed project plans • Build relationships with internal departments • Participate in industry and other professional networks • Meet or exceed department goals • Complete other duties and projects as assigned