• Act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage. • Subject Matter Expert assigned to Waystar revenue cycle implementations - ensuring the contracted deliverables are delivered in compliance with contractual terms, aligned with Waystar processes and drives a high level of client satisfaction. • Ability to manage and meet deadlines. • Establishes trusted relationships with the client project team, key influencers/stakeholders and client executive leadership. • Clearly communicates challenges/shortcomings/issues to customers by assessing causes and implications, recommending solutions and costs, and encouraging shared problem solving. • Develops and communicates a clear vision of customer success and regularly reports out on the status to all key stakeholders.