The Senior Director, Field Services & Vendor Operations is a senior execution and leadership role responsible for owning, scaling, and evolving Solid's vendor ecosystem across existing servicing business lines and newly launched field services offerings, including Single Family Rental (SFR). Build and maintain strong relationships with key vendors while holding them accountable to defined service levels and cost expectations. Design and execute vendor strategies that balance speed, quality, and margin. Own vendor-level economics, ensuring pricing, service levels, and quality expectations align with margin objectives and scalable growth. Lead vendor performance management efforts, including issue resolution, corrective action, and continuous improvement. Partner cross-functionally with operations, finance, compliance, and technology to support scalable execution. Develop and refine vendor processes, tools, and documentation to support growth and operational clarity. Identify gaps, risks, and improvement opportunities within the vendor ecosystem and take ownership of resolving them. Spend meaningful time in the field with vendors and internal teams, including property walks, ride-alongs, training, and quality reviews to ensure standards are understood, executed, and continuously improved.