OnTrac

OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Logistics Coordinator

Threat Intelligence SpecialistSecurity AnalystFull TimeRemoteTeam 5,001-10,000

Location

United States

Posted

18 days ago

Salary

Not specified

No structured requirement data.

Job Description

The Logistics Coordinator plays a key role in supporting the flow of shipments by facilitating communication between drivers, vendors, and customers. In this fast‑paced role, you’ll: Monitor active shipments Manage scheduling needs Track air waybills and flights Help resolve delays to ensure products arrive quickly and safely

Job Requirements

  • High school diploma or GED
  • Strong attention to detail and solid organizational skills
  • Clear and professional communication skills (phone and email)
  • Ability to work in a fast‑paced environment with frequent changes
  • Industry experience in logistics, transportation, or dispatch preferred
  • Support customer communication: Professionally communicate with customers via phone and email, respond to inquiries, and review shipment documentation for accuracy.
  • Coordinate scheduling and execution: Manage new order requests, schedule pickups and deliveries, and ensure alignment with customer and vendor requirements.
  • Monitor active shipments: Track shipments in the operations platform, monitor driver updates, and ensure all status information is accurate.
  • Manage air cargo operations: Develop flight plans, create air waybill bookings, track air waybills through airline cargo sites, and monitor active flights.
  • Stay ahead of disruptions: Identify cancellations or diversions and develop alternate plans to maintain service continuity.
  • Ensure quality and resolve issues: Coordinate driver performance, investigate delays, and provide leadership with detailed escalations and resolutions.

Benefits

  • Medical, Dental, and Vision insurance; HSA and FSA options
  • Life and Disability coverage (basic and voluntary)
  • Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
  • Competitive benefits and 401(k) with company match
  • Referral Bonus Program - Up to $500 per referral!
  • Paid Time Off including Holiday pay
  • Employee Assistance Program
  • Safe and clean work environment

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