Reed Technology
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
Legal Research Intern
Full TimeRemote
Location
United States
Posted
7 days ago
Salary
Not specified
No structured requirement data.
Job Description
As a Legal Research Intern on the Global Customer Operations team, you will receive product and tool training and provide customer support via Live Support. Your role also includes conducting legal research and resolving customer inquiries about usability and research. You will provide multi-channel support, diagnose and resolve problems, and advocate for customers.
Conduct legal research and provide solutions to customers via Live Support chat.
Maintain confidentiality and the sensitivity of information from customer conversations.
Manage multiple conversations simultaneously while maintaining a high level of responsiveness.
Understand customer pain points and provide an effortless customer experience.
Use scripted messages appropriately and timely.
Create meaningful connections with customers and offer additional products or services when applicable.
Job Requirements
- Currently enrolled 1L, 2L, or 3L law students with a graduation date of August 2026 or later.
- Be a currently enrolled student pursuing a Juris Doctorate program. 1L, 2L, or 3L law students are eligible for the internship.
- Possess excellent typing skills with a minimum of 40 wpm and 85% accuracy.
- Demonstrate ability to multitask and prioritize tasks effectively in a rapidly moving setting.
- Be empathetic and understanding of customer needs.
- Demonstrate excellent business acumen and be able to offer value-added services to customers.
- Be detail-oriented and able to pay close attention to accuracy and quality of work.
- Be self-driven and open to receiving and applying constructive feedback.
- Possess effective written and verbal communication skills to document findings and share ideas clearly.
Benefits
- Salary: $18/hour
- This position is not eligible for benefits.
