Toast
We empower the restaurant community to delight guests, do what they love, and thrive.
Senior Product Designer – Customer Support Experience
Location
United States
Posted
5 days ago
Salary
$138K - $221K / year
Bachelor DegreeEnglish
Job Description
• Lead the design strategy and execution for our customer support ecosystem.
• Collaborate with cross-functional teams to create intuitive and visually appealing solutions.
• Ensure solutions are highly functional and enhance the customer experience.
Job Requirements
- Proven ability to lead high-impact design initiatives at a senior level.
- Lead the end-to-end design process for the customer support ecosystem.
- Deep understanding of user-centered design principles, usability, and accessibility standards.
- Proven ability and desire to conduct and coordinate user research and usability testing.
- Proficiency in design tools like Figma and Miro.
- Fluency with AI prototyping tools like V0, Magic Patterns, Claude Code etc.
- Strong communication skills and ability to work effectively in cross-functional teams.
- Drive strategic design initiatives and mentor junior designers.
Benefits
- Competitive compensation and benefits programs
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Equity (if eligible)
