bswift
Helping companies be ready for all their benefits needs, today and tomorrow.
Retiree Solutions Analyst II
Location
United States
Posted
5 days ago
Salary
$22 - $33 / hour
Bachelor DegreeExperience acceptedEnglish
Job Description
• Deliver high‐quality service and operational support to bswift clients and their retiree populations
• Maintain benefits system configurations and execute documented processes
• Resolve complex client and participant inquiries
• Provide exceptional service and support to create “raving fans” through timely, accurate delivery
• Support a large and diverse book of business while collaborating with teammates, clients, and the Retiree Service Center
• Contribute to a consistent, high‐quality service experience through proactive support
• Partner effectively with internal teams to ensure a high‐quality service experience
Job Requirements
- Bachelor’s degree from a four‐year college or university, or an equivalent combination of education and experience
- Advanced proficiency in Microsoft Excel, including pivot tables and VLOOKUP/XLOOKUP
- Working knowledge of Microsoft Office products
- Extensive experience working with databases, including data interpretation, validation, and reconciliation
- Strong analytical, problem‐solving, and critical‐thinking skills
- Excellent organizational and prioritization skills, with the ability to manage multiple competing priorities
- Effective written and verbal communication skills to engage clients and internal teammates
- Experience with benefits administration systems, payroll, HRIS, or related technology is a plus
Benefits
- Generous compensation and benefits package
