• Serve as the primary IT liaison for assigned business units, building strong relationships with stakeholders. • Understand business processes and day-to-day challenges to identify technology needs and improvement opportunities. • Assist in the development of business requirements, user stories, and functional specifications for IT solutions. • Facilitate regular touchpoints with business units to discuss IT service performance, upcoming initiatives, and pain points. • Lead and manage a team of technologists to effectively manage, deliver and support an applications portfolio which is aligned to business needs and strategy. • Partner with IT teams to ensure business requirements are clearly communicated, prioritized, and delivered effectively. • Support project managers and technical teams during project execution to align outcomes with business expectations. • Monitor IT service performance and escalate issues when service levels are not met. • Help coordinate user acceptance testing, training, and deployment activities for new solutions. • Effectively oversee and manage the relevant controls environment applicable to the applications portfolio. • Translate technical concepts into business-friendly language and ensure clear communication across stakeholders. • Provide updates to business units on IT initiatives, status reports, and issue resolution. • Advocate for business needs within IT while maintaining alignment with enterprise standards and governance. • Gather feedback from users and business leaders to identify areas for process or service improvement. • Partner with IT leadership to recommend and operationalize enhancements that increase efficiency, reduce manual work, or improve customer experience.