• Designing, implementing, and optimizing an end-to-end contractor network that improves claim cycle time, estimate accuracy, customer experience, and indemnity control. • Establishing the strategy, operational framework, performance standards, and governance model for the Direct Repair Program while partnering closely with relevant teams. • Identifying, evaluating, and recruiting qualified mitigation and reconstruction vendors. • Aiding in contract development in partnership with Vendor Management, Legal and Procurement. • Collaborating with Claims leadership to embed the DRP model into claim workflows. • Defining and implementing KPIs including cycle time, severity impact, estimate accuracy, supplement frequency, customer satisfaction, and reinspection rates.