• Optimize and develop clinical workflows to support both clinician and patient experience • You will develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes • Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary • Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services • Monitor clinic phone - handling patient, clinician, lab, and pharmacy calls • Work in collaboration with pharmacy, insurance, and enterprise partners on resolution of escalated patient or partner issues. • Required-on call shifts monitoring Critical Lab Phone Line - (24/7) • Prepare prior authorizations requests • Efficiently process and send EMR Requests • Additional clinical and administrative duties as required