• Provide strategic input on ServiceNow best practices, emerging features, and platform efficiencies. • Translate complex business requirements into scalable, maintainable ServiceNow solutions. • Lead development initiatives end-to-end, including planning, stakeholder engagement, and execution. • Design and implement configurations compatible with a domain-separated ServiceNow architecture. • Architect and extend custom applications, integrations, and workflows aligned with platform standards. • Act as a subject matter expert (SME) for ServiceNow platform components, custom applications, and integrations. • Troubleshoot and resolve platform issues in accordance with standard change and release management procedures. • Perform regular audits, maintenance, and optimization to ensure data integrity, performance, and platform consistency. • Support technical proposal development and onboarding activities for new clients. • Deliver ServiceNow-based automation initiatives that meet or exceed defined ROI and operational objectives. • Collaborate with client stakeholders to align platform capabilities with business outcomes. • Maintain and evolve platform standards, architectural documentation, and development best practices. • Update internal process and technical documentation to reflect new features and enhancements. • Communicate platform changes and their impacts clearly and proactively to both technical and non-technical stakeholders. • Work with ServiceNow AI and Generative AI features (such as Now Assist) as part of broader automation and platform initiatives. • Incorporate AI into workflows including incident or case summarization, resolution assistance, or knowledge support, where it adds value. • Participate in prompt design and tuning within ServiceNow’s AI tooling to improve accuracy and usability. • Support or extend Conversational AI, Virtual Agents, or AI Search through configuration, scripting, or flow development. • Contribute to responsible adoption of AI to enhance efficiency, user experience, and operational outcomes across the platform.