Senior Cloud Customer Success Manager
Location
Massachusetts
Posted
4 days ago
Salary
$96K - $132K / year
Bachelor Degree10 yrs expEnglishCloudIo TPMP
Job Description
• Represent PTC with major international SaaS customers, including top-tier Fortune 500 companies
• Ensure long-term customer experience and satisfaction with PTC’s IoT SaaS/Cloud offering
• Plan and execute risk mitigation plans to retain and build loyalty with customers
• Provide valuable insights by analyzing customer health metrics
• Act as the main point of contact for escalations, coordinating PTC resources to resolve issues
• Work with Delivery teams to ensure programs are delivered on time and with quality
Job Requirements
- Bachelor's degree in computer science or a related field
- 10 years of experience in Cloud or SaaS client service or account management functions
- 5 years experience managing IT systems
- Motivation for client services and account management
- Focus on complex project lifecycle in a cloud/saas environment
- Great verbal & written presentation skills
- Ability to analyze client needs and issues
- Background in Program Management: PMP & ITIL background or certification is a bonus
- Background in Enterprise software implementation or support
Benefits
- Medical, dental and vision insurance
- Paid time off and sick leave
- Tuition reimbursement
- 401(k) contributions and employer match
- Flexible spending accounts
- Life insurance
- Disability coverage
- Commuter subsidy for office-assigned employees
