Sr. Customer Success Project Manager
Location
United States
Posted
13 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- Degree or equivalent combination of education and relevant work experience
- Extensive, proven experience working in a technical client services or related position, preferably in a SaaS-based organization within Fire, EMS, or healthcare related industries
- Established experience in project management, leading complex technical implementation projects for key clients or another similar role
- Completed Project Management Certification (PMP)
- Demonstrated experience working across a portfolio of enterprise software products, with a strong understanding of product functionality, integrations, and client use cases
- Experience with technical documentation and writing
- Excellent analytical & critical thinking skills, with excellent attention to detail and problem-solving abilities
- Excellent interpersonal, influencing, presentation and communication skills, both verbal and written
- Excellent time management and organizational skills, proven ability to succeed in a fast-paced environment and can quickly adjust to changing priorities to meet critical timelines
- Ability to translate plans into phased action and understanding of the software development lifecycle, preferably using Agile/Scrum methodologies
- Strong ability to learn new technologies quickly and proficiency in MS suite, including Office, CRM and Project tools
- Strong ability to optimize processes and apply best practices to improve organizational results
- Proven experience coaching or mentoring colleagues to improve and develop their skillsets
- Ability to maintain discretion when handling proprietary and confidential information
- Enthusiasm for learning and expanding knowledge or skills
- Strong work ethic, integrity, honesty, collaboration and team orientation
- Ability to travel based on customer and business needs and the location of customers, up to 10%
- This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy.
- Deadline to apply is at least 3 days after the posting date listed.
Benefits
- The annual base salary range for this full-time role is $90,000- $120,000 USD + bonus + benefits + perks + community gains.
- Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.
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