Holafly

Our mission is to enable all travellers to enjoy Internet connectivity wherever they are.

Data Analyst

Financial Planning and AnalysisFinancial Planning and AnalysisFull TimeRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand

Posted

14 days ago

Salary

Not specified

No structured requirement data.

Job Description

As a Data Analyst, you will be the analytical engine driving our Operations, CX, or QA pillars. Your mission is to move beyond "tracking" by using SQL and Looker to build the business cases that dictate our global strategy and operational efficiency. Architect Scalable Dashboards: Design and maintain automated Looker/BigQuery dashboards that provide a "single source of truth" for team performance and customer health. Drive Strategic Insights: Perform deep-dive analyses on NPS, contact rates, agent performance to identify the "why" behind the numbers. Build Business Cases: Quantify the impact of potential CX or Ops improvements to help leadership prioritize high-ROI initiatives. Optimize & build tools: Develop automations, tools and scripts to improve processes and increase the team’s bandwidth. Data Governance: Partner with the Data Engineering team to ensure data integrity and define clear, consistent metrics across all departments. Translate Complexity: Present technical findings as actionable narratives for non-technical stakeholders to ensure data-driven decision-making.

Job Requirements

  • 3+ years of experience in Data Analysis, specifically within Operations, CX, or high-growth B2B/B2C tech.
  • Expert SQL Proficiency: Ability to write complex, performant queries in Google BigQuery without supervision.
  • Data Visualization Master: Proven track record of building sophisticated, user-friendly models in Looker (LookML knowledge is a major plus).
  • Strategic Mindset: Experience building business cases and using data to influence product or operational roadmaps.
  • Professional English: Strong communication skills to explain "the story behind the data" to a global, remote team.
  • Experience with Python or R for predictive modeling or advanced statistical analysis.
  • Previous experience in the Travel-Tech or Telecommunications industry.
  • Knowledge of Zendesk/Intercom data schemas.

Benefits

  • 100% Remote-First culture with flexible schedules to support true work-life balance.
  • A seat at the table in a fast-paced scale-up where your insights directly impact 1M+ users.
  • Opportunities for continuous learning and professional development in a data-driven environment.

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