This role will ensure the networks we manage exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer-orientated Network Engineer. Providing exceptional customer service. Proficient in utilizing a PC and familiar with the Microsoft Office Suite. Responding to emergency outages promptly. Administration: Configure, administer, and document custom policies for Network Access Controls. Security guidelines: Adhere to strict Information Systems security guidelines in all incidents. Design: Analyze, design, and implement network access control solutions based on industry best practices. Support: Provide support for Cisco ISE, Firepower, ASA, Fortinet, and Palo Alto firewall engineering, installation, configuration, operation, maintenance, and management. Collaborating within Operations to resolve end-user and network escalations. Provide technical support and troubleshooting for network-related issues. Monitoring, investigating, and actioning equipment alarms. Collaborating with Boldyn Networks on customer installation activities as required and contributing to project-related tasks as assigned. Tracking and updating escalation tickets. Ensuring that Boldyn Networks policies and end-user agreement are upheld. Assisting in your region as assigned. Attending training events. Obtaining required certifications. Completing additional reporting, documentation, and administrative tasks as required.