• Provide technical support either over the phone or by travelling to customer locations • Diagnose and repair their existing laser • Install new hardware or parts and provide maintenance services as needed • Provide new laser installation services • Perform technical assignments to install, modify, and repair our laser based Dental Systems • Troubleshoot and repair of equipment both in-house and at customer sites after analyzing mechanical, electrical and software failures • Disassemble malfunctioning dental devices and use standardized testing procedures; examine and test mechanisms for defects • Replace or repair defective parts which may require modification or replacement components • Reassembles dental devices or equipment and tests assembly for conformance to specifications • Maintain an inventory of materials, including electrical, mechanical, and optical components for the field servicing of customer devices • Inspect devices and test equipment periodically and adjust calibration to ensure functioning within specified standards • Complete in a timely manner, standard equipment documentation and reports necessary for FDA compliance • Provide customers with timely and accurate technical information in a positive and straight forward manner • Provide training to dental office staff on the set up and maintenance of the dental laser