As a Client Operations Specialist, you’ll be responsible for providing customer service and managing the sales processes for an assigned team of Account Executives. Your role is to assist with quoting, ordering, account management, mailbox and call management, part requests, report generation and order fulfillment. You’ll become our AEs go-to for pre-sales support functions, including pre-qualification of accounts, product pricing, research, configuration and product information. Connect with customers, partners and internal stakeholders to solve problems in support of the organization’s sales requirements. Prioritize and respond to incoming client calls and emails. Follow-up on all open client returns in a timely manner. Ensure orders are accurate, placed, fulfilled and shipped. Keep the sales teams informed of happenings within accounts. Prepare, manage and submit sales quotes accurately into the appropriate quote entry system. Research technical information on product requests and ensure access to procurement. Manage pricing (agreement manager, contract module) and work with vendors on special pricing. Ensure special bid pricing is applied and correct cost is captured on every order before order is released. Ensure contract compliance, where necessary. Assist in special projects for clients and our sales teams. Provide reporting, requesting and setting up new client sold-to’s, bill-to’s, and ship-to’s. Assist clients with Insight web accounts and provide ad hoc status updates.