BNY

A global financial services company overseeing more than $50T in assets — managing it, moving it and keeping it safe.

Associate, Client Service II

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

15 days ago

Salary

Not specified

No structured requirement data.

Job Description

We’re seeking a future team member for the role of Associate, Client Services II to join our Client Services team. This role is Remote. Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY. Support clients in addressing moderately complex operational and technical issues and ensure requests are executed. Provide clients with information related to BNY products and services representing multiple lines of business and geographies, directing them to appropriate resources as needed. Monitor client inquiries, resolve non-routine issues, escalate complex issues to the appropriate team member, and recommend process improvements.

Job Requirements

  • Bachelor’s degree or the equivalent combination of education and experience.
  • 3-5 years of total work experience preferred.
  • Experience in an operational area and/or client services preferred.
  • Intermediate problem-solving skills, experience, and judgment to analyze information and deliver high-quality service to a specialized client base.
  • People management experience may be applicable in some geographies, including providing guidance to less experienced team members.

Benefits

  • Highly competitive compensation, benefits, and wellbeing programs.
  • Access to flexible global resources and tools for your life’s journey.
  • Focus on your health, foster your personal resilience, and reach your financial goals.
  • Generous paid leaves, including paid volunteer time.

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