• Customer Onboarding and Training: Consult with customers to understand use cases and desired outcomes. Onboard, train, and enable new BHE customers to ensure a smooth start. • Customer Engagement and Communication: Maintain regular customer cadence calls to ensure ongoing engagement, proactively address concerns, and share best practices in Identity security. Drive effective communications with customers and internal teams. • Integration Assistance: Help customers integrate BHE data with other systems, enhancing their overall experience and value recognition. • Churn Risk Management: Identify churn risk and implement success plans to restore customer health, ensuring long-term customer retention. • Account Health Monitoring: Keep account health and status updated for management and cross-team reference, providing clear visibility into customer satisfaction and issues. • Collaboration with Product, Support and Engineering Teams: Act as the customer's voice internally, advocating for requested features and providing the detail and context necessary for product design. Develop solutions or prototypes that improve customer value recognition, leading towards developing new features. Track support tickets and engage engineering as needed to resolve bugs for your customers in collaboration with Support Engineers.