This role involves providing subject matter expertise in EpicCare Ambulatory and other applications, including system design, build, testing, and implementation. Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution Lead small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases Participate in design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation Maintain system documentation, including design specifications and build records Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed Execute all phases of testing, including unit, system, and integrated testing for EpicCare Ambulatory workflows Analyze workflows, data collection, reporting needs, and technical issues to support solution development Collaborate with training teams to develop and maintain application-specific training materials Translate business requirements into functional specifications; manage system updates, enhancements, and release testing Ensure compliance with organizational standards for system configuration and change control Build and maintain solid relationships with end users, stakeholders, and business partners Facilitate communication across teams from requirements gathering through implementation Troubleshoot and resolve application issues, escalating complex problems as appropriate Maintain deep knowledge of Epic functionality and operational workflows