The Platform Solutions Engineer II will serve as the primary systems manager for the Customer Relationship Management platform and corresponding applications. This individual will be responsible for handling needs assessments and cost/benefit analysis to align the technology of the company with their business strategies. Receive business needs from internal stakeholders and solicit product and enhancement requirements from end users Convert requests from both stakeholders into workable solutions that optimize business and end user value Responsible for overall system design documentation and assisting in successful rollout of new features and enhancements Facilitate and translate business requirements into technical requirements to guide the implementation of new features, systems, and enhancements Work with vendors to ensure the system solution satisfies the business requirements Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals Act as technical focal point for the business in the presentation of the new system/application to Atlantic Union’s Application and Architecture Review Board Lead design sessions in prototyping new system or functionality for the purpose of enhancing business processes, operations, and information process flow Develop and maintain design documentation (data flow diagrams, workflows) working across the organization for documenting integration points between systems Provide systems analysis expertise focusing on gap identification Improve systems and operational workflows by studying current practices and designing modifications/enhancements Help identify control points in new systems designs and workflows Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improvement Provide ongoing support structure is in place and document Roles and Responsibilities before an application or system is approved for production readiness Perform troubleshooting role in triage mode in alignment with the Problem and Incident Troubleshooting process Represent production changes to the Change Control Board Actively participate in and lead system and unit testing for modified and new systems and other post-implementation support