This role involves connecting with individuals and families who have requested information about supplemental benefit programs. You’ll help guide them through their options, assist with enrollment steps, and ensure they have a smooth, supportive experience from start to finish. Participate in scheduled virtual meetings via Zoom Clearly explain available benefit options in a friendly, professional manner Assist clients with applications and required documentation Maintain accurate digital records Provide follow-up support to ensure a positive client experience Engage in ongoing training and skill development