• Manage a team of Senior Consultants delivering personalized retirement guidance and mid-level fiduciary advice. • Monitor and drive performance in key areas including managed account enrollment, asset retention, and participant satisfaction. • Coach team members on advice depth, Empower's Best Interest Profile (BIP), rollover strategy, and integrated product conversations. • Supervise and approve account openings and fiduciary recommendations in compliance with regulatory requirements. • Provide regular coaching, development conversations, call reviews, and quality assessments. • Collaborate with internal WPA partners, Workforce Management, and Segment teams to ensure alignment of staffing, messaging, and business goals. • Partner with Wealth, Advice, and Digital Experience leaders to enable participant transitions and increase holistic household engagement. • Track team performance against KPIs including activity targets, plan-level growth, conversation quality, and planning tool utilization. • Identify training needs, performance gaps, and process enhancements to continuously improve service quality and team effectiveness. • Promote a team culture centered on professionalism, development, diversity, and accountability.