Client Care Coordinator

Customer SupportCustomer SupportPart TimeRemote

Location

United States

Posted

18 days ago

Salary

Not specified

No structured requirement data.

Job Description

This role involves coordinating client care for a pet service company while working from home. Scheduling reservations and arranging pet care coverage Answering clients & staff questions via email & phone Keeping client management system and cloud drive docs up to date at all times Sending invoices Entering in credit / debit / PayPal payments Keeping inbox up to date Keeping things organized, detailed and up to date at all times

Job Requirements

  • At least 6 months to 1 year prior experience working or volunteering with animals preferred
  • Bachelor's Degree preferred / Associate will be considered
  • STRONG verbal and written communication skills
  • Extremely reliable
  • Ability to work well independently, prioritize, strong attention to detail & organizational skills necessary
  • Ability to pick up things quickly
  • Cellphone (Android or iPhone)
  • Up to date Laptop & high speed internet
  • A quiet place in your home where you can work without disruptions (home office)
  • Prior experience working in a busy office setting / receptionist / admin assistant / pet reservation coordinator
  • Veterinary Receptionists and Pet Reservation Specialists are encouraged to apply
  • Must be located in RI, MA, or FL
  • Flexible to work day shifts, evening shifts, as well as every other weekend
  • Occasional holiday check-ins required

Benefits

  • Compensation starting at $16+ per hour based on experience, flexibility, and testing results
  • Training rate is $15/hour, with gradual increases based on capabilities/performance
  • Yearly pay increases
  • Continuing Education & Certificate programs
  • Birthday/Holiday & Referral Bonuses

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