• Serve as the primary executive-level point of contact for assigned enterprise customers. • Develop a deep understanding of each customer’s business, strategic priorities, and success metrics. • Act as a consultative advisor — not just a delivery manager — guiding clients toward optimal outcomes. • Partner with internal teams (CS, Sales, Product, Delivery, Analytics) to continually elevate value delivered: consistently on-time, on budget, and exceeding customer expectations. • Lead cross-brand coordination across multiple internal teams, ensuring aligned execution across programs. • Establish and run structured governance rituals, steering committees, and executive forums with clients. • Provide oversight for your accounts to ensure delivery quality and timeliness for all customer initiatives. • Define and track success metrics aligned to customer goals, translating activity into impact. • Responsible for customer keeping high NRR. • Identify strategic expansion opportunities and partner with Sales to capture them.