Deel
Deel helps businesses hire anyone, anywhere. It's global payroll for employees and contractors from around the world.
Customer Onboarding Manager
Location
United States
Posted
5 days ago
Salary
Not specified
Bachelor Degree3 yrs expEnglish
Job Description
• Helping customers from low and medium-touch journeys through onboarding and offboarding
• Helping your teammates with escalations and day-to-day questions on processes and Deel products
• Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
• Setting up customers for success promptly by becoming an expert in Deel products
• Problem-solve Client’s issues and proactively advocate for Client’s success
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
Job Requirements
- You have a minimum of 3+ years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys.
- Experience in managing a complex B2B SaaS product and quickly ramping up to become a product expert.
- Creative approach to problem-solving and embracing the challenge with the tools at your disposal.
- Excellent communicator with great written and presentation skills.
- A relationship builder who remains calm and collected when facing a crisis or criticism and celebrates partners’ successes with them
- Demonstrate understanding of project management principles and the ability to lead projects to completion successfully
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
- Have a strong analytical foundation with the ability to manipulate and synthesize data
- Are curious by nature and interested in making an impact
Benefits
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
