Rula
Our mission is to make mental healthcare work for everyone.
Senior Operations Analytics Manager
Location
Hawaii
Posted
15 days ago
Salary
$190.8K - $213.3K / year
Bachelor Degree7 yrs expEnglishPythonSQLTableau
Job Description
• This role will be the analytical engine behind how Rula understands, monitors, and improves its billing and account experience, financial performance and customer service
• Work closely with partners across Finance, Billing, Product, Data, Customer Service, and Operations, bringing well-rounded business acumen to investigate complex account questions, uncover root causes, and turn messy data into clear, actionable insights
• Dig into billing workflows, identify where things break down, and help teams make informed conclusions that improve accuracy, reduce friction, and support sustainable growth
• Play a critical part in helping Rula deliver a reliable, trustworthy financial experience for members, providers, and partners
Job Requirements
- 7+ years of related professional experience in analytics or data science-focused role, with 2+ years of experience focusing on financial analytics and/or firm-level operations analysis
- Demonstrated ability to work with non-technical cross-functional stakeholders
- Deep understanding of financial metrics (e.g., CAC, billing, key accounts, retention, churn, LTV, etc.) and operational metrics (e.g. resolution time, product uptime) and experience translating data into actionable insights
- Expert-level proficiency in Python and/or SQL, as well as familiarity with data visualization tools (Looker, Tableau, Hex, etc.)
- Experience within a fast-paced, high-growth startup environment with the ability to handle dynamic and shifting analytical priorities
- Expertise proposing and executing operational efficiency experimentation
- Prior experience in healthcare, marketplace or financial services operations
- Ability to connect analytics insights to business strategy, influencing financial and operational decisions that drive profitable growth
Benefits
- 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
- Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access: Start saving for your future
- Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
- Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
- Employee Assistance Program (EAP): Support for your mental and physical health
- New hire home office stipend: Set up your workspace for success
- Quarterly department stipend: Fund team-building activities or in-person gatherings
- Wellness events and lunch & learns: Explore a variety of engaging topics
- Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
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