Tidal is an industry-leading ETF platform offering full-stack services to successfully launch, manage, and operate ETFs.
Level 1 IT Support
Location
United States
Posted
14 days ago
Salary
Not specified
Job Description
Job Requirements
- 1–3+ years of IT support experience (help desk / desktop support / MSP experience welcome).
- Comfortable supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) at a user-support level.
- Familiarity with Windows troubleshooting (drivers, updates, common app issues).
- Basic understanding of identity concepts (SSO, MFA) and access management workflows.
- Strong written and verbal communication skills.
- Experience working in a ticketing system and documenting work clearly.
Benefits
- Maintain a professional remote environment, reliable connectivity, and secure access using approved devices, VPN, and MFA.
- Perform standard onboarding/offboarding tasks using defined checklists and processes.
- Assist with account creation requests, group membership, app access requests, and role changes per documented approvals/workflows.
- Provide high-quality support experience: friendly, clear, calm, and professional.
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