• Act as the primary advocate for State & Local agencies, aligning software capabilities with their operational goals to ensure full product adoption and documented success. • Cultivate trust-based relationships with technical and command leadership to maximize customer sentiment, retention and referenceability. • Lead cross-functional internal teams—including Sales, Support, and Onboarding—to resolve client challenges quickly and minimize churn. • Manage a regional book of business with a focus on annual recurring revenue, account expansion and identifying process improvements. • Translate public safety best practices into credible recommendations, helping agencies navigate integrations and workflow optimizations.