• Identify and implement operational process and tool changes to enhance productivity and customer satisfaction. • Collaborate with operations, training, product, sales, marketing, business intelligence, and software teams to define and execute tool and process improvements. • Monitor metrics and surface early signals of inefficiencies or opportunities for improvement. • Establish partnerships with cross-functional teams to influence roadmaps that reduce inefficient demand and improve the customer experience. • Contribute to problem-solving by surfacing issues and helping to develop data-informed recommendations. • Support tracking of goals, metrics, and deliverables. • Share insights and observations that help evolve our field service strategy and execution over time. • Create and implement mechanisms to ensure and communicate progress, timing, and success of changes made in operational processes.