The remote Patient Access Pre-Service Representative is responsible for pre-registering patients for their upcoming outpatient procedures. This role verifies insurance information, creates patient estimates, provides financial counseling, and collects payments. Attention to detail is a must in order to protect patients' privacy. This role provides one of the first interactions with our patients, so customer service skills are essential. Must be able to deescalate and provide a positive experience to our patients. This is an excellent opportunity for a customer-obsessed individual who is self-motivated and dependable. We are looking for an individual with excitement, energy, and engagement in a fast-paced, productivity-based environment. As a department, we strive to provide great customer service and offer our customers and patients the best possible experience! Pre-register and financially clear patients scheduled for services prior to the date of service Demonstrate a thorough understanding of insurance guidelines for scheduled services Prioritize workload to accurately complete daily worklist Develop payment plans for patients unable to pay full liability at the time of service Focus on attaining productivity standards and recommend new approaches for enhancing workflow Conduct internal/external customer interactions over the phone Complete and/or attend training and education sessions Work independently under general supervision and resolve patient concerns