We are seeking a compassionate and organized Clinical Operations Associate to join our team. The successful candidate will be responsible for serving as an assistant to the team of LPNs and doctors. Assist the LPN in non-medical tasks (referrals, care plans, prior auths, etc.) Train Care Concierge on urgent duties (e.g., urgent referrals) Serve as expert in tasks which includes: Act as a liaison between patients, clinical operations, and healthcare providers Establish close relationships with and serve as a point of contact for patients Build relationships with different types of people, including clients, organization members, and health care providers Coordinate appointments and schedule follow-up visits Conduct intake assessment, needs assessment, treatment planning, and reassessment services Provide information about treatment options and resources Communicate with Care Team members (Care Coordinators, primary care physicians, and other health care providers) to facilitate client care Connect patients with support services, such as financial assistance programs Assist with insurance claims and appeals Register patients Keep detailed records of patient interactions and progress Initiate outreach and missed appointment procedures, as necessary Maintain strict confidentiality in accordance with HIPAA policies Other duties as assigned