Customer Success Manager
Location
United States
Posted
16 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- Bachelor’s degree in business, Information Technology, or a related field
- 5 to 7 years of experience in Customer Success, Account Management, or a similar customer-facing role
- Initiative-taking approach, capable of working both independently and collaboratively within a team
- Strong experience collaborating with Customer Support and Activation Services teams to resolve escalated issues and support customer onboarding
- Experience working in technology, telecommunications, or IoT preferred
- Proficiency in Salesforce for CRM management and case management
- Proficiency in Microsoft Office tools (Word, PowerPoint, Excel) for effective customer communication and presentations
- Excellent communication, problem-solving, critical thinking, and relationship management skills with diverse stakeholders
- Exceptional organizational skills to manage multiple customer engagements and initiatives
- Leverage AI-enabled tools and automation to support daily tasks and productivity
- Commitment to continuous learning in digital and AI literacy
- Be prepared for periodic travel (estimated at 20-30%) to customer sites, industry events, and ORBCOMM offices as needed to support customer success initiatives and maintain strong customer relationships
- Conduct on-site visits to understand customer needs, provide training, and ensure the successful implementation of ORBCOMM solutions
Benefits
- Competitive, locally relevant benefits package designed to support our employees around the world
- Health and wellness coverage
- Paid time off
- Retirement or savings programs
- Flexible work arrangements
- Insurance coverage
- Lifestyle perks
- Access to employee discounts
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