Intake Manager

Threat Intelligence SpecialistSecurity AnalystFull TimeRemoteTeam 51-200

Location

United States

Posted

18 days ago

Salary

Not specified

No structured requirement data.

Job Description

AnswersNow is looking for an Intake Manager who will be responsible for overseeing and optimizing the learner / family intake process within the organization, including the management of intake specialists. This role involves coordinating and managing the flow of incoming requests, ensuring efficiency, accuracy, and timely processing. Evaluate current intake procedures and identify areas for improvement to enhance efficiency and effectiveness. Take ownership of the intake process from start to finish, ensuring smooth operations and timely completion of tasks. Supervise and provide leadership to intake specialists, including hiring, training, performance management, and professional development. Develop and implement standardized workflows for handling incoming requests, including prioritization and allocation of resources. Collaborate with various departments to understand their intake-related needs and requirements, ensuring alignment with organizational goals. Implement quality control measures to ensure accuracy and completeness of intake data and documentation. Establish key performance indicators (KPIs) to measure the effectiveness of the intake process and implement strategies for continuous improvement. Provide training and guidance to intake specialists to ensure adherence to established procedures and standards. Identify and leverage technology solutions to automate and streamline the intake process where possible. Identify potential risks and bottlenecks in the intake process and develop mitigation strategies to minimize disruptions. Generate regular reports on intake process performance, highlighting areas of success and opportunities for improvement.

Job Requirements

  • Proven experience in operations management or a similar role, with a focus on process improvement.
  • Proficiency in project management tools and software.
  • Knowledge of relevant regulations and compliance standards is a plus.
  • Strong knowledge of insurance verification, prior authorizations, and payer requirements.
  • Proficiency with EHR systems and intake management platforms.
  • Excellent communication, organizational, and problem-solving skills.
  • Experience in autism or behavioral health (preferred).
  • Familiarity with CRM or referral management software (preferred).
  • Detail oriented.
  • Willingness to be flexible and accountable and flourish in a fast-paced environment.
  • Juggle multiple tasks effortlessly, never losing sight of priorities and deadlines.
  • Thrive on breaking down complex problems into manageable components, meticulously examining each aspect to uncover patterns, trends, and insights.
  • Excel in tasks that require critical thinking, data analysis, and the ability to draw meaningful conclusions from large volumes of information.
  • Excellent communicator with strong interpersonal skills that enable you to collaborate effectively across teams.
  • Love managing teams and passionate about investing in their growth and development.
  • Want to make a significant impact by optimizing critical operational processes.

Benefits

  • $75,000-$90,000 annual salary.
  • Meaningful investment in the company via stock options.
  • Fully remote – work from anywhere in the U.S.
  • Flexible hours with an async-friendly team culture.
  • Paid time-off (please use it!).
  • Generous medical, vision and dental care options.

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