The Customer Care & Logistics Manager is responsible for managing and overseeing the daily operations of the Customer Care team. This role focuses on people management, workflow oversight, service quality, and cross-functional coordination to ensure customer requests are handled accurately and efficiently. Lead, mentor, and coach Customer Care Representatives (CCRs) and CCR Leads to achieve departmental goals. Conduct one-on-one coaching sessions and provide structured feedback to improve performance and engagement. Partner with the Training Department to enhance onboarding, process documentation, and continuing education. Oversee work order (WO) setup and handoff to ensure accuracy in Salesforce. Manage technician scheduling, confirm availability, and coordinate preservice calls. Arrange and monitor travel within budget and profitability guidelines. Review job completion documentation, surveys, and notes for quality assurance. Conduct follow-up and CSAT (Customer Satisfaction) calls; escalate issues when necessary. Verify all job documentation prior to financial transition. Foster a culture of accountability, positivity, and teamwork that aligns with Meridian’s Core Values.