• Manage the Direct Bill team based in the U.S., providing guidance, support, and coaching. • Oversee offshore team collaboration (RSP and other offshore partners) to ensure accuracy and efficiency in processing. • Act as the point of escalation for complex direct bill issues and outages. • Own the health and maintenance of the Direct Bill subledger, ensuring timely reconciliations and accuracy in financial records. • Compile and analyze financial data for leadership reporting and special projects. • Develop and implement training plans for U.S. and offshore staff to ensure consistency and quality in direct bill processing.