• Owns full accountability for account management organizational performance with an emphasis on developing and executing strategical and tactical plans to achieve relationship, retention, and growth goals. • Directs the day-to-day Account Management responsibilities and interact with local and national Operations teams. • Partners with the senior level of our Managed Care clients and effectively supports the daily issue management required to maintain strong relationships. • Builds and reinforces our reputation in the overall Healthcare industry. • Monitors critical metrics/dashboards to identify operational strengths, weaknesses and opportunities for improvement. • Acts as a single point of contact and resolution for account stakeholders both at their account’s corporate levels and at local levels as needed, into the organization. • Ensures questions, needs and concerns from account stakeholders are addressed and responded to in a timely, accurate and complete manner. • Monitors and reviews account operational data to proactively identify performance issues & concerns as well as opportunities for program modifications and enhancements. • Leads multi-functional teams to develop and track action plans addressing performance issues. • Accountable for timely closure of account CAPS, QIPS, PIPs and Notices for Deficiencies. • Review national/corporate level account reports for accuracy and ensure timely delivery to account stakeholders. • Accountable for content, messaging, and presentation for corporate level JOCs and other meeting forums. • Ensure internal and external interactions including communications, presentations, strategy, reporting and messaging is efficient and effective. • Establishes and implements a strategic retention and growth plan for each assigned account. • Articulates the organization's value proposition including trend drivers surrounding the services provided to their accounts. • Understands client’s strategic initiatives & industry trends and identify opportunities for strategic and/or profitable expansion through transportation or other product/service renditions. • Monitors assigned accounts for Liquidated Damages (LQDs). • Develops and monitors PIPs to reduce LQDs. • Manages client contracting process for assigned accounts. • Participates in client events including educational and member outreach activities. • Owns the responsibility to ensure that the organization is compliant to contractual expectations. • Creates a best in-class experience for their account stakeholders including their members. • Leads all efforts in regards to contract retention and pursing profitable growth for their accounts. • Leads program scoping to ensure successful program implementation and program launch. • May lead projects and perform other duties as assigned. • Occasional business travel may be required. • Determines appropriate resourcing of staff in order to achieve goals and objectives. • Builds an effective leadership team through mentoring and formal education that focuses on management and project management principles. • Defines annual Key Performance Indicators aligned with corporate goals. • Directs and mentors leaders on performance gaps, career development opportunities, and strategies. • Directs and coaches leaders on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards. • Accountable for collective results and recognizing others’ contributions and share credit for success. • Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction. • Leads change management initiatives to drive improvements and efficiencies. • Ability to interact collaboratively and communicate effectively with external, internal customers, and stakeholders to address issues and ensure alignment. • Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.