• Coordinate with stakeholders on new feature requests, requirements gathering, new product development and the product roadmap • Manage and prioritize the product backlog ensuring roadmap deliverables are met • Write stories with excellent (testable) acceptance criteria • Approve builds by working with QA and reviewing test plans and results • Represent the voice of the customer to the scrum team • Act as a subject matter expert in customer discussions and demo product features • Use JIRA to create epics, user stories, enter and manage defects and bugs, create epics and UAT test steps • Work with technical design to design storyboards, negotiate scope iterations, obtain stakeholder feedback, and obtain approval and launch dates • Make data-driven decisions to identify business requirements, functional design, process design (scenario design, user journey, flow mapping, etc.) as well as prototyping, testing, training, and defining support procedures • Support the following processes: product lifecycle management, ideation management, product planning, quality management, test automation, integration and build automation, continuous integration and deployment, issue and problem management, application and infrastructure measurement and monitoring, integration with business systems, information security, and cloud orchestration. • Perform other job-related duties as needed