• The Quality Assurance (QA) Manager is responsible for proactively designing, implementing, and continuously improving Revive Health’s quality systems, standards, and controls to prevent compliance gaps, and operational risks before they occur. • Focuses on process design, governance, risk mitigation, training, and system enablement, ensuring quality is embedded into how Revive operates. • Plays a critical role in building and maturing the Quality Center of Excellence (CoE) and eQMS, partnering cross-functionally with Operations, Product, Clinical, Compliance, IT, and Customer Success. • Design, implement, and maintain Revive Health’s Quality Management System (QMS/eQMS) within Dynamics 365 or other enterprise platforms. • Establish quality policies, SOPs, work instructions, and standards aligned with healthcare, regulatory, and internal risk requirements. • Lead risk assessments, process mapping, and gap analyses to identify potential quality or compliance risks before issues arise. • Partner with Operations and Product teams to embed quality controls into workflows, releases, onboarding, and service delivery. • Develop and oversee quality training programs and refresher training for staff across Revive Health. • Define proactive quality KPIs (process adherence, audit readiness, training completion, risk trends). • Analyze quality data to identify trends and improvement opportunities. • Act as a trusted advisor to leadership on quality strategy, risk posture, and system maturity.