• Lead and manage the end-to-end process for customer contract renewals and billing • Ensure accuracy, timeliness, and compliance with financial and operational standards • Develop a strategic plan for long term renewals • Own and manage the renewal billing process from quote-to-cash • Work closely with Customer Success and Sales teams to track upcoming renewals • Manage the creation and delivery of renewal quotes and invoices • Communicate effectively with the customer’s different stakeholders • Oversee the final stages of a contract’s lifecycle, including planning for the termination process • Maintain comprehensive records of all termination-related communication • Identify and implement process improvements and automation opportunities • Track and report on renewal performance metrics • Serve as the internal expert on billing-related customer questions, disputes, and escalations