• Collaborates to lead overall operational and financial effectiveness of multiple AICs through performance KPIs • Oversees the patient registration team for multiple AICs • Leads team responsible for patient scheduling and patient/customer outreach for key information • Implements and monitors adoption of corporate initiatives to ensure successful and cost-effective operations • Manages Continuous Quality Improvement (CQI) process, safety zone reporting, and complaint resolution for all the assigned CMCs • Collaborates with cross-functional leaders across Operations, Sales, Quality, Compliance and OCH Pharmacy/Corporate teams to ensure alignment and meeting common performance goals • Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations • Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care • Consistently models behaviors that build our culture around the Option Care Core Values of Compassionate Care, Engaged Teams, and Quality Results • Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data • Monitors adherence to Policies and Procedures, auditing, as necessary • Completes all required projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership • Develops, monitors, coaches, and manages staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline • Builds employee morale, motivation and loyalty and fosters a team-like environment