• Hire, develop, and retain a high-performing team of SREs and CREs • Establish clear performance expectations, career paths, and technical standards • Foster a culture of ownership, accountability, and continuous improvement • Serve as a mentor to senior engineers and emerging leaders • Own reliability outcomes across availability, performance, security, and compliance • Serve as executive escalation point for high-severity production incidents • Lead incident response strategy, root cause analysis (RCA), and corrective action planning • Mature Incident, Problem, and Change Management processes • Drive automation initiatives in partnership with DevOps, Security, and Database Engineering • Oversee infrastructure scalability and resiliency across Microsoft Azure • Champion Infrastructure as Code (Terraform) and configuration management (Ansible) standards • Improve observability through robust dashboards, metrics, logging, and monitoring practices • Partner with Product and Engineering to integrate reliability early in the PDLC • Engage executive leadership with operational metrics, risk posture, and strategic roadmaps • Manage vendor and partner relationships supporting SaaS production environments • Align reliability strategy with business growth and public sector compliance requirements