Product Protection Done Right
Customer Care Supervisor
Location
United States
Posted
14 days ago
Salary
$68K - $72K / year
Job Description
Job Requirements
- Minimum of 5 years experience in claims management, contact center operations, or BPO management
- Experience managing remote agents
- Experience managing both voice and written channels in contact center operations
- Strong analytical skills with the ability to interpret data and make data-driven decisions
- Excellent communication and interpersonal skills
- Proficiency in data and reporting tools (e.g., Google Suite, Excel, Tableau)
- Problem-solving mindset with a proactive approach to identifying and resolving issues
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs
- Self driven with a strong sense of urgency, able to prioritize and manage multiple tasks efficiently in a fast paced environment
Benefits
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
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