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Application Support Engineer
Location
New York
Posted
16 days ago
Salary
$80K / year
Job Description
Job Requirements
- Have 1+ years of relevant experience in similar roles (Customer Support Engineer; User Support, emphasis on software support).
- Troubleshooter – You love investigating issues and don’t stop until you’ve uncovered the root cause of a tricky problem.
- Technically comfortable – You feel at ease with technical concepts / terminology related to software engineering and aren’t afraid to dive into logs, workflows, or system behavior to understand an issue.
- Emotionally intelligent – You empathize with users when issues are urgent or frustrating, providing them a comforting experience alongside an effective resolution.
- Executor – You effectively manage your time across multiple issues in a fast paced environment and prioritize your work based on issue characteristics and business impact.
- Strong written communicator – Your writing clearly communicates information so that it’s easy to understand and derisks misalignment.
- Proficiency in Excel, PowerPoint and Word.
- Proficiency in SQL is a plus, but not required – it will be used in your day-to-day work.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
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